What we collect, why, and what we don't do.
Last updated: 22 April 2026
The short version
We collect what's needed to quote, fulfill, and ship orders — name, email, phone, company, shipping address, and any artwork you upload. We don't sell your data, we don't share your artwork with anyone, and we don't run a marketing email machine.
Information we collect
Contact information: name, email, phone, company, and shipping/billing address. Collected when you submit a quote request, place an order, or contact us.
Artwork and project files: logos, vector files, and reference images you upload. Stored to produce proofs, run production, and enable matching reorders.
Order and payment metadata: order details, line items, and high-level payment status. Card details are processed by our payment provider — we never store full card numbers on our servers.
Site analytics: standard pageview information, anonymized IP, browser, and referrer data, used to understand how the site is performing.
How we use it
- Produce written quotes and digital proofs.
- Run production, QC, and ship the order.
- Maintain approved files for matching reorders.
- Reply to questions and provide order updates.
- Comply with tax and accounting requirements.
What we don't do
- We don't sell your information to third parties.
- We don't share your artwork or project files with anyone outside the studio.
- We don't add you to a marketing list without your explicit opt-in.
- We don't store full payment card numbers.
Service providers we use
We rely on a small number of trusted services to run the business: a hosting and database provider for this site, a payment processor for card transactions, a CRM for managing leads, and tracked shipping carriers. Each service receives only the information it needs to do its job.
Your rights
You can request a copy of the information we hold about you, ask us to correct inaccurate details, or ask us to delete your account and associated data (subject to legal record-keeping obligations for completed orders). Email us via the contact form.
Cookies
We use a small number of essential cookies to keep the cart and session working, plus optional analytics cookies to understand site performance. No third-party advertising cookies.
With your consent, we use Microsoft Clarity to understand how visitors use the site (clicks, scrolling, and session replays). Sensitive information such as names, contact details, order and payment info is masked. See the Microsoft Privacy Statement.
Contact
Questions about this policy? Use the contact form and a real person will reply.
